Identity verification & content moderation
Complaint resolution
Complaint resolution & content moderation work together to create robust and efficient complaint-handling procedures, fostering a safe and frictionless experience for all users.
A robust process for handling complaints is essential for compliance with card brand mandates
Complaint resolution & content moderation work together to create robust and efficient complaint-handling procedures, fostering a safe and seamless experience for all users. We offer a dedicated priority content moderation workflow ensuring swift action on all flagged content, resulting in any potentially illegal or harmful content being reviewed and acted upon within hours.​
Mastercard AN5196 requirement
The Merchant must support a complaint process that allows for the reporting of content that may be illegal or otherwise violates the Standards and must review and resolve all reported complaints within seven (7) business days. In the event that such review yields evidence of illegal content, the Merchant must remove that content immediately.
We are Verifymy
A dedicated priority content moderation workflow ensures swift action on all flagged content, resulting in any potentially illegal or harmful content being reviewed and acted upon within seven working days.
Versatile Content Moderation
Our content moderation solution works across a wide range of media types, ensuring maximum compliance and user safety regardless of the platform.
Video
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Live streaming
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Images
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Complaint resolution
How it works
Complaints and reported content are handled within seven working days via a priority complaint handling flow to maintain your platform’s compliance and maintain your platform’s health, safety, and integrity.
Complaint resolution​
Complaint process to allow any person depicted in a video to appeal for its removal. Users can report content directly through the Verifymy solution on the merchant site, this complaint is then moderated and verified by Verifymy’s human moderation team. Moderators can then reject content on the basis of the complaint, and the content can be flagged for removal by the merchant. The solution also allows for complaints related to the content of the video.
Depending on the nature of the violation, the user may need to verify their identity with a government-issued identity document. The individual will need to state what violation has occurred in all cases.
Platform health, safety and integrity
Our content moderation solution works across a wide range of media types, ensuring maximum compliance and user safety regardless of the platform.
Platform health
Maintain platform health via a robust, multi-pronged content moderation tech stack ensuring published content has been diligently screened for violations.
User safety
Fostering a safe experience for all users with a participant consent and verification process, combined with content moderation quality control & complaint resolution.
Platform integrity
By manually reviewing a sample set of all content, we can ensure the correct moderation decisions are being made and the health of your content is maintained.
Feature focus
Accuracy, speed & trust
Combining artificial intelligence with human judgement optimises the complaint resolution workflow to make swift and accurate decisions, creating a platform your users can trust.
Our principles around data
Data retention
All captured data is encrypted, and Personal Identifiable Information (PII) is deleted or anonymised once verified.
Data minimisation
We collect the minimum data needed to fulfil the requirements of our safety tech solutions.
We routinely evaluate our data collection policy to ensure we adhere to data minimisation principles.
Data integrity
256-bit encryption is the highest level of encryption possible, maximising the security of all captured data. Anonymisation via Hashing and salting data adds an extra layer of security and confirms the integrity of your data.
GDPR
Our safety tech solutions fully comply with all fundamental principles and requirements of GDPR. GDPR is the European Union’s legal framework for protecting personal information.
Identity verification, content moderation & consent management​
Alongside complaint resolution, we offer a complete end-to-end identity verification and content moderation solution to prevent uploaders from publishing illegal content on user-generated content platforms.​
Safeguarding dashboard
A comprehensive safeguarding solution featuring face match, consent management, analytics, access controls and more.
Content provider verification
Automate the entire process of verifying the age and identity of content providers using a combination of AI and identity document scanning technologies.
Participant consent & verification
Automate the entire process of verifying the age, identity and consent of participants using a combination of AI and identity document scanning technologies.
Content moderation
Leverage a global network of content moderation experts, artificial intelligence and machine learning to review and moderate user-generated content prior to publication.
Live streaming moderation
Real-time and continuous live stream moderation using artificial intelligence, machine learning networks and human moderator reviews.
Complaint resolution
User-reported content is flagged and reviewed by a dedicated content moderation team, ensuring resolution within hours.
Monthly reporting
Automated monthly reporting gives you quick and easy access to your compliance reports, enabling you to instantly demonstrate all compliance measures undertaken.
Quality control & content review
A team of human moderators review all content flagged for review during AI content moderation. In addition to this, as part of our ongoing quality control process, this team moderates a sample set of all content not flagged by AI.
Benefits
Effortless user experience
Facial age estimation offers a low-friction alternative to traditional identity verification methods. Users simply start the camera and take a quick selfie video, avoiding the hassle of locating and sharing identity documents that may not be readily available when verification is needed.
High coverage
Designed to operate on a global scale, our solution enables age verification for anyone with access to a phone camera or webcam. This broad accessibility ensures that a significant portion of a site’s user base can quickly and effectively verify their age, regardless of location.
High accuracy
Our solution is highly accurate, as demonstrated through extensive testing with a combination of + and - 18 ground-truthed data. Designed with a conservative approach to age estimation, it allows configurable thresholds to ensure that a result is only returned if the customer is estimated to be at least the specified number of years above or below the set threshold.
Speed
Leveraging advanced facial biometrics, this method can process input data and generate a result within seconds, delivering near-instantaneous results without compromising accuracy.
Get in touch
Discover how we can help you solve your compliance and safeguarding challenges.
